Refund Policy

1. Overview

At MindForge Academy (Registration Number: 63131778), we are committed to student satisfaction and educational excellence. This Refund Policy outlines the circumstances under which refunds are available for our courses and services. We encourage you to carefully review this policy before enrolling in any course.

This Refund Policy is an integral part of our Terms and Conditions. By enrolling in our courses, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

All refund amounts are processed in British Pounds (GBP) and returned to the original payment method used for purchase, unless otherwise specified.

2. Standard Refund Window

2.1 Full Refund Period

Students may request a full refund within 14 days of course purchase or enrollment, whichever is later, provided they meet the following conditions:

• The course has not been substantially completed (defined as accessing more than 30% of course content)
• No certificates have been issued or requested
• The request is submitted through proper channels (see Section 9)
• The student has not violated our Terms and Conditions

2.2 Partial Refund Period

Between 15 and 30 days from purchase or enrollment, students may be eligible for a partial refund calculated as follows:

• Days 15-21: 50% refund of course fees
• Days 22-30: 25% refund of course fees

Partial refunds are subject to the same content access restrictions as full refunds (maximum 30% content accessed).

2.3 No Refund Period

After 30 days from purchase or enrollment, or if more than 30% of course content has been accessed, no refunds will be provided except in exceptional circumstances outlined in Section 3.

3. Exceptional Circumstances

Refunds outside the standard windows may be considered in the following situations:

3.1 Course Cancellation by MindForge Academy

If we cancel a course before completion, students will receive a full refund of paid fees or the option to transfer to an equivalent course at no additional charge.

3.2 Technical Issues

If persistent technical problems on our platform prevent reasonable course access despite good faith efforts to resolve the issues, a prorated refund may be issued based on completed content versus total course duration.

3.3 Medical or Emergency Situations

In cases of serious illness, medical emergencies, or unforeseen family circumstances that prevent course completion, we may issue partial refunds on a case-by-case basis. Documentation may be required to support such requests.

3.4 Course Quality Issues

If course content materially differs from the description or fails to meet reasonable quality standards, we will work to resolve the issue through content correction or instructor replacement. If resolution is not possible, a refund may be appropriate.

3.5 Duplicate Purchases

If you accidentally purchase the same course multiple times, we will refund the duplicate purchase(s) upon verification.

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Subscription Services: Monthly or annual subscriptions after the initial 14-day period
• Promotional or Discounted Courses: Courses purchased at significant discounts (50% or greater) may have modified refund terms stated at purchase
• Bundled Courses: Individual courses within bundles after the bundle refund window has expired
• Certification Fees: Separate certification or examination fees paid to third-party certifying bodies
• Administrative Fees: Non-refundable administrative or processing fees if explicitly stated at purchase
• Digital Downloads: Downloadable materials once accessed or downloaded
• Live Workshop Sessions: In-person or live virtual workshops after the session start date
• Gift Purchases: Courses purchased as gifts after redemption by the recipient

5. Refund Calculation and Processing

5.1 Refund Amount Calculation

Refunds are calculated based on the original purchase price. Promotional credits, gift cards, or vouchers used for purchase will be returned as account credits rather than monetary refunds. Any transaction fees charged by payment processors are typically not refundable.

5.2 Processing Timeline

Once a refund request is approved:

• Refund processing begins within 5-7 business days
• Credit to your original payment method typically occurs within 7-14 business days
• Bank processing times may add additional days depending on your financial institution

5.3 Refund Method

Refunds are issued to the original payment method used for purchase. If the original payment method is unavailable, we will work with you to arrange an alternative refund method such as:

• Account credit for future courses
• Bank transfer (may require additional verification)
• Check payment (for amounts over £100)

5.4 Currency and Exchange Rates

For international transactions, refunds are processed in the original purchase currency. Exchange rate fluctuations between purchase and refund are the responsibility of the student. Any associated currency conversion fees are non-refundable.

6. Course-Specific Refund Policies

6.1 Self-Paced Online Courses

Standard refund windows apply to self-paced courses. Content access percentage is tracked automatically through our learning management system.

6.2 Instructor-Led Live Courses

For courses with scheduled live sessions:

• Full refund available until 48 hours before the first session
• Partial refund (75%) available up to the start of the first session
• After the first session begins, prorated refunds based on remaining sessions may be considered

6.3 Cohort-Based Programs

Cohort programs with fixed start dates have modified refund windows:

• Full refund until 7 days before program start
• 50% refund from 7 days before start until program begins
• No refunds after the program start date, except for exceptional circumstances

6.4 Certification Programs

Multi-course certification programs have separate refund considerations:

• Individual course refunds available per standard policy
• Certification program refunds available before starting the second course
• After starting the second course, no full program refund is available

6.5 Subscription-Based Access

Monthly or annual subscriptions:

• 14-day full refund window from initial subscription
• Cancel anytime to prevent future charges, but no mid-period refunds
• Annual subscriptions may receive prorated refunds for unused months within first 90 days

7. Refund Process and Timeline

Step	Timeline	Action
1. Request Submission	Day 0	Student submits refund request with required information
2. Request Review	1-3 business days	Our team reviews eligibility and course access data
3. Decision Communication	3-5 business days	Approval or denial notification sent via email
4. Refund Processing	5-7 business days	Approved refunds initiated to payment method
5. Credit Received	7-14 business days	Funds appear in student's account

Note: These timelines are estimates and may vary based on payment method, financial institutions, and request complexity.

8. Denial of Refund Requests

Refund requests may be denied for the following reasons:

• Request submitted outside eligible refund window
• Student accessed more than 30% of course content
• Certificate of completion already issued
• Violation of Terms and Conditions or academic integrity policies
• Insufficient documentation for exceptional circumstance claims
• Course or service falls under non-refundable category
• Evidence of fraudulent activity or refund abuse
• Previous refund requests for multiple courses (pattern of abuse)

8.1 Appeal Process

If your refund request is denied and you believe the decision was made in error, you may appeal by:

• Submitting a written appeal to [email protected] within 14 days of denial
• Providing any additional documentation supporting your case
• Clearly explaining why you believe the denial was incorrect

Appeals are reviewed by senior management, and decisions are typically communicated within 10 business days. Appeal decisions are final.

9. How to Request a Refund

9.1 Required Information

To process your refund request efficiently, please provide:

• Full name and registered email address
• Course name and enrollment date
• Order or transaction number
• Reason for refund request
• Original payment method details
• Supporting documentation (if claiming exceptional circumstances)

9.2 Submission Methods

Email: Send refund requests to [email protected] with subject line "Refund Request - [Your Name]"

Phone: Contact our support team at +440646037817 during business hours (Monday-Friday, 9:00 AM - 6:00 PM GMT)

Written Mail: Send written requests to:
MindForge Academy
Attention: Refund Department
Flat 39 Cook Estates East Charlie
Birmingham TR16 5TN
United Kingdom

9.3 Acknowledgment

You will receive email confirmation of your refund request within 2 business days. This acknowledgment does not indicate approval but confirms we received your request.

12. Modifications to Refund Policy

MindForge Academy reserves the right to modify this Refund Policy at any time. Changes will be communicated through:

• Email notification to registered students
• Prominent notice on our website
• Updated effective date on this policy page

Policy changes apply to courses purchased after the modification date. Courses purchased before changes remain subject to the policy in effect at the time of purchase.

13. Consumer Rights

This Refund Policy does not affect your statutory rights under United Kingdom consumer protection laws, including the Consumer Rights Act 2015. If there is a conflict between this policy and applicable consumer protection laws, the law prevails.

You have the right to:

• Receive services as described
• Services performed with reasonable care and skill
• Seek resolution for defective or unsatisfactory services

14. Disputes and Resolution

If you disagree with a refund decision, we encourage informal resolution through direct communication with our support team. We are committed to fair and reasonable solutions that respect both student interests and business operations.

If informal resolution is unsuccessful, disputes may be escalated through the procedures outlined in our Terms and Conditions, including potential mediation or arbitration as applicable under UK law.